Refund policy

REFUND POLICY

No General Returns or Exchanges

DestGlow does not accept returns or exchanges for change of mind, accidental orders, or a size, color, style, or other option selected incorrectly by the customer.

However, if an item arrives damaged, defective, or incorrect, or there is another serious fulfillment issue with your order, please contact us promptly. We will review the issue and work to provide an appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or different from the item you ordered, contact us at info@destglow.com within 7 days of delivery.

Please include:

  • your order number;

  • a description of the problem; and

  • clear photographs showing the item and the issue.

Each claim is reviewed individually based on the order and available fulfillment information.

For approved serious order issues, DestGlow will generally issue a refund to the original payment method. Depending on the circumstances and product availability, another appropriate resolution, such as a replacement, may be offered.

Do Not Send Items Back Unless Instructed

In many approved damaged, defective, or incorrect-item cases, DestGlow does not require the customer to return the item before a refund is issued.

Do not mail or ship an item to DestGlow, our business address, or a fulfillment partner unless we have specifically provided return instructions for your case.

Sending an item without authorization does not guarantee reimbursement of the item or return-shipping costs.

Items That Are Generally Not Eligible for Refund

Except where an item arrived damaged, defective, incorrect, or applicable law requires otherwise, refunds are not provided for:

  • change of mind;

  • accidental orders;

  • a size, color, style, or option selected incorrectly by the customer;

  • opened or used supplements or consumable products;

  • opened personal-care or beauty products;

  • perishable goods;

  • custom or personalized products;

  • gift cards; or

  • items for which the claimed result or personal experience differs from the customer's expectations.

Individual results from beauty, personal-care, wellness, or supplement products can vary and do not by themselves establish that a product is defective.

Refund Processing

If a refund is approved, DestGlow will process it to the original payment method within 10 business days.

After DestGlow processes the refund, your bank, credit-card issuer, or payment provider may require additional time before the funds appear in your account.

European Union Statutory Rights

For orders covered by European Union consumer law, applicable statutory cancellation and return rights remain available where required by law.

Certain goods may be exempt from statutory cancellation rights, including qualifying sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken, as well as other categories excluded by applicable law.

Nothing in this policy limits consumer rights that cannot legally be waived.

Contact Us

For a serious problem with an order, contact:

DestGlow
A trade name of Envisub Consulting LLC
Email: info@destglow.com

Please include your order number and photographs when reporting a damaged, defective, or incorrect item.