FAQ

Frequently Asked Questions

About DestGlow

Is DestGlow.com a beauty brand?
No. DestGlow is an online multi-brand retailer and the customer-facing trade name of Envisub Consulting LLC. We sell products from multiple third-party brands and suppliers across beauty, wellness, personal care, accessories, and related categories. DestGlow is not the manufacturer of the third-party products listed in our catalog.

Do you have a physical store or offer in-person pickup?
DestGlow is an online store. We do not operate a customer-facing retail storefront or offer in-person pickup. Orders are fulfilled by third-party fulfillment partners and suppliers and may ship separately.

Ordering & Payment

What payment methods do you accept?
Available payment methods are displayed at checkout and can vary by market, device, and Shopify payment availability. The options shown at checkout are the authoritative methods available for your order.

Can I modify or cancel my order?
Contact us as soon as possible at info@destglow.com. Once fulfillment has begun, changes or cancellation may no longer be possible.

Shipping & Delivery

Where do you ship?
Available destinations and shipping services vary by product, supplier, and destination. Enter your delivery address during checkout to see the services available for your order.

What are your shipping rates?
DestGlow does not use a universal flat shipping rate. Shipping charges are calculated and displayed at checkout based on the products in your order, fulfillment partner or partners, delivery destination, package details, and available service. If checkout displays free shipping for an eligible order, that offer applies to that order; otherwise the displayed shipping amount applies.

How long does shipping take?
Processing and delivery estimates vary by supplier, product, destination, carrier, and service level. Any delivery date or transit window shown at checkout, in an order confirmation, or in tracking is an estimate and is not guaranteed.

Can an order arrive in more than one shipment?
Yes. Items fulfilled by different suppliers may ship separately and arrive at different times, with separate tracking numbers.

Will I have to pay customs duties or taxes on an international order?
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or carrier. Unless checkout states otherwise, these charges are the recipient's responsibility.

Refunds & Serious Order Issues

Do you accept general returns or exchanges?
No. DestGlow does not accept returns or exchanges for change of mind, accidental orders, or a size or color selected incorrectly by the customer. If an item arrives damaged, defective, or incorrect, contact us within 7 days of receiving it with your order number and clear photos. We review eligible serious issues individually and communicate the appropriate resolution. Do not send an item back unless DestGlow specifically instructs you to do so.

What should I do if an item arrives damaged, defective, or incorrect?
Email info@destglow.com within 7 days of receipt with your order number and clear photos of the issue. Depending on the circumstances, the resolution may be a refund, replacement, or another appropriate remedy. Some categories, including opened or used supplements, consumables, and personal-care products, have additional restrictions. See our Refund Policy for the current exclusions, terms, and any applicable statutory rights.

When will an approved refund be processed?
Approved refunds are processed according to our Refund Policy. After DestGlow processes a refund, your bank or card issuer may require additional time to post it.

Product Information

Where does product information come from?
Product titles, specifications, ingredients, usage information, and identifying details are based on information available from our suppliers and brand sources. If you have a question about a specific item, contact us before ordering and tell us which product you are considering.

Do you restock sold-out items?
Availability depends on the relevant supplier or fulfillment partner. If a back-in-stock option is available on a product page, you can use it to request an alert.

Customer Support

How can I contact customer service?
Use our Contact page or email info@destglow.com. Include your order number for an existing order so we can review the correct record.

Business Information

Who operates DestGlow?
DestGlow is the customer-facing trade name of Envisub Consulting LLC.

Business contact:
Envisub Consulting LLC, DBA DestGlow
81 W Squire Dr, Apt 2
Rochester, NY 14623
United States
Phone: +1-585-747-2701
Email: info@destglow.com

This is a business contact address, not a customer-facing retail store or an automatic return destination. Do not mail a return unless DestGlow has specifically provided return instructions for your case.