FAQ
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a fast and secure checkout experience.
Is it safe to order from your website?
Yes! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
Do you ship internationally?
Currently, we ship within the United States. We're working on expanding our international shipping options.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused and in original packaging. Please see our full Return Policy for details.
How do I start a return?
Contact our customer service team with your order number, and we'll provide you with return instructions and a prepaid shipping label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.
Product Information
Are your products authentic?
Yes, all products sold at DestGlow are 100% authentic and sourced directly from authorized distributors.
Do you restock sold-out items?
We do our best to restock popular items. Sign up for back-in-stock notifications on product pages to be alerted when items return.
Customer Support
How can I contact customer service?
You can reach us through our Contact page, email us directly, or use the chat feature on our website. We typically respond within 24 hours.
What are your business hours?
Our customer service team is available Monday through Friday, 9 AM to 6 PM EST.