FAQ

Frequently Asked Questions

About DestGlow

Do you have a physical store or offer in-person pickup?
No — DestGlow is a 100% online store. We do not have a retail storefront, showroom, or in-person pickup location. Every order is shipped directly to your door from our network of trusted brand partners, so you receive your products quickly and in perfect condition.

Why are there no retail hours listed?
Because we operate entirely online, we don't maintain retail or walk-in hours. Our store is open 24/7 at destglow.com, and our customer service team is available Monday through Friday, 9 AM to 6 PM EST.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a fast and secure checkout experience.

Is it safe to order from your website?
Yes! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.

Shipping & Delivery

Do you ship internationally?
Yes! DestGlow ships to the United States, Canada, and 18+ countries worldwide, including Australia, France, the UK, Ireland, Italy, the Netherlands, Sweden, Singapore, and more. Select your country at checkout to see available shipping options.

What are your shipping rates?
Shipping rates are based on your destination and order total:

United States

  • Orders under $100: $10.99
  • Orders $100 and up: FREE shipping
  • Orders over 10 lbs: $23.99

Canada

  • Orders under $150: $19.99
  • Orders $150 and up: FREE shipping
  • Orders over 10 lbs: $30.00

International (Worldwide)

  • Orders under $350: $23.99
  • Orders $350 and up: FREE shipping
  • Orders 1–10 lbs: $30.00
  • Orders over 10 lbs: $45.00

Your exact shipping cost will be calculated and displayed at checkout before you complete your purchase.

How long does shipping take?
Once your order ships, estimated delivery times are:

  • United States: 3–7 business days
  • Canada: 5–10 business days
  • International: 10–21 business days (varies by destination)

Orders are typically processed within 1–3 business days before shipping. During peak seasons, processing may take up to 5 business days.

Will I have to pay customs duties or taxes on my international order?
International orders may be subject to customs duties, taxes, and fees determined by your country's customs authority. These charges are the responsibility of the recipient and are not included in our shipping costs or order total. We have no control over these charges and cannot predict their amount — please check with your local customs office for more information before ordering.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress. Some orders may ship from multiple suppliers and arrive in separate shipments, each with its own tracking number.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy on most items. Products must be unused and in original packaging. Please see our full Return Policy for details.

How do I start a return?
Contact our customer service team with your order number, and we'll provide you with return instructions and a prepaid shipping label if applicable.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.

Product Information

Are your products authentic?
Yes, all products sold at DestGlow are 100% authentic and sourced directly from authorized distributors.

Do you restock sold-out items?
We do our best to restock popular items. Sign up for back-in-stock notifications on product pages to be alerted when items return.

Customer Support

How can I contact customer service?
You can reach us through our Contact page, email us directly, or use the chat feature on our website. We typically respond within 24 hours.

What are your business hours?
Our customer service team is available Monday through Friday, 9 AM to 6 PM EST.