FAQ
Frequently Asked Questions
About DestGlow
Is DestGlow.com a beauty brand?
No. DestGlow is an online multi-brand retailer and the customer-facing trade name of Envisub Consulting LLC. We sell products from multiple third-party brands and suppliers across beauty, wellness, personal care, accessories, and related categories. DestGlow is not the manufacturer of the third-party products listed in our catalog.
Do you have a physical store or offer in-person pickup?
DestGlow is an online store. We do not operate a customer-facing retail storefront or offer in-person pickup. Orders are fulfilled by third-party fulfillment partners and suppliers and may ship separately.
Ordering & Payment
What payment methods do you accept?
Available payment methods are displayed at checkout and can vary by market, device, and Shopify payment availability. The options shown at checkout are the authoritative methods available for your order.
Can I modify or cancel my order?
Contact us as soon as possible at info@destglow.com. Once fulfillment has begun, changes or cancellation may no longer be possible.
Shipping & Delivery
Where do you ship?
Available destinations and shipping services vary by product, supplier, and destination. Enter your delivery address during checkout to see the services available for your order.
What are your shipping rates?
Our standard shipping option is $30.00 where available. Supplier-calculated services can have different charges based on the items, supplier, package, destination, and service. Checkout displays the applicable shipping total, which may combine charges for separate shipments. There is no store-wide free-shipping threshold; free shipping applies only when the eligible checkout option shows $0.00. See our Shipping Policy.
How long does shipping take?
Our standard estimate is 6–12 business days, including 4 business days for handling and 2–8 business days in transit. Business days are Monday through Friday, excluding public holidays. Supplier-calculated services may have different estimates. Any estimate shown for your selected service at checkout applies to that service. Delivery dates are estimates, not guarantees.
Can an order arrive in more than one shipment?
Yes. Items fulfilled by different suppliers may ship separately and arrive at different times, with separate tracking numbers.
Will I have to pay customs duties or taxes on an international order?
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or carrier. Unless checkout states otherwise, these charges are the recipient's responsibility.
Refunds & Serious Order Issues
Do you accept general returns or exchanges?
DestGlow accepts return requests for damaged, defective, incorrect, or misdescribed items. We do not accept change-of-mind returns or exchanges, including accidental orders or incorrectly selected size, color, style, or options, except where applicable law requires otherwise. Report an order problem to info@destglow.com within 7 days of delivery with your order number, a description, and photographs where available. This reporting request does not shorten rights required by law. Contact us before sending anything back; we provide the return destination and instructions if a return is needed. See our Refund Policy for the full conditions and mandatory consumer rights.
Who pays return shipping?
The customer arranges and pays return shipping, except where applicable law requires DestGlow to cover it. We do not provide free return-shipping labels. There is no restocking fee for an approved defective-item return.
What should I do if an item arrives damaged, defective, or incorrect?
Email info@destglow.com within 7 days of receipt with your order number and clear photos of the issue. Depending on the circumstances, the resolution may be a refund, replacement, or another appropriate remedy. Some categories, including opened or used supplements, consumables, and personal-care products, have additional restrictions. See our Refund Policy for the current exclusions, terms, and any applicable statutory rights.
When will an approved refund be processed?
Approved refunds are processed to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. Any shorter deadline required by law takes precedence. See our Refund Policy.
Product Information
Where does product information come from?
Product titles, specifications, ingredients, usage information, and identifying details are based on information available from our suppliers and brand sources. If you have a question about a specific item, contact us before ordering and tell us which product you are considering.
Do you restock sold-out items?
Availability depends on the relevant supplier or fulfillment partner. If a back-in-stock option is available on a product page, you can use it to request an alert.
Customer Support
How can I contact customer service?
Use our Contact page or email info@destglow.com. Include your order number for an existing order so we can review the correct record.
Business Information
Who operates DestGlow?
DestGlow is the customer-facing trade name of Envisub Consulting LLC.
Business contact:
Envisub Consulting LLC, DBA DestGlow
81 W Squire Dr, Apt 2
Rochester, NY 14623
United States
Phone: +1-585-747-2701
Email: info@destglow.com
This is a business contact address, not a customer-facing retail store or an automatic return destination. Do not mail a return unless DestGlow has specifically provided return instructions for your case.