Política de reembolso
Return and Refund Policy
DestGlow accepts return requests for damaged, defective, incorrect, or misdescribed items. We do not accept change-of-mind returns or exchanges, including accidental orders or a size, color, style, or option selected incorrectly by the customer, except where applicable law requires otherwise.
Report a problem
Please inspect your order on arrival and report a damaged, defective, or incorrect item to info@destglow.com within 7 days of delivery. Include your order number, a description of the problem, and clear photographs where available. This reporting request does not shorten any rights or claim period required by law.
Return instructions and shipping costs
Contact us before sending an item back. We will provide the correct return destination and instructions if a return is needed. Do not send products to our business contact address or directly to a supplier without instructions.
If a return is required, the customer is responsible for arranging and paying the return-shipping cost, except where applicable law requires DestGlow to cover it. DestGlow does not provide free return-shipping labels. There is no restocking fee for an approved defective-item return. In some cases, a return is not required to resolve the claim.
Refunds and replacements
We review each claim and provide an appropriate resolution, such as a refund or a replacement where available. Replacements for approved order problems are separate from change-of-mind exchanges, which are not accepted.
Approved refunds are processed to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. Any shorter deadline required by law takes precedence. Applicable outbound shipping charges are addressed as part of the approved resolution or as required by law.
Items and requests that are not eligible
We do not offer ordinary returns for change of mind, accidental purchases, incorrectly selected options, opened or used beauty and personal-care products, supplements or other consumables, perishable goods, custom products, or gift cards. These restrictions do not remove remedies for items that arrive damaged, defective, incorrect, or misdescribed, or any rights required by law. A product's results or your personal experience alone do not establish a defect.
Shipping and consumer rights
Return shipping is separate from the outbound shipping charges shown at checkout. See our Shipping Policy for delivery charges and estimates.
Nothing in this policy limits rights or remedies that cannot legally be waived. Any mandatory consumer rights applicable to your purchase remain unaffected.
Contact
DestGlow, a trade name of Envisub Consulting LLC
Email: info@destglow.com
Last updated: October 10, 2026